Professional Property Management

• Development of the property management profession.
• Growth of professional organizations and designations.
• Classification of real property.
• Specialized opportunities in property management.
• Duties of the property manager.
• Growth of professionalism in property management.

Property Management Economics and Planning

• The general business economy.
• The real estate economy.
• Formulating the management plan.
• Market analysis.
• Property analysis of owner's objectives.
• Preparation of the management plan.

Managing Owner Relations

• Nature of the relationship.
• The management contract.
• Takeover procedures.
• Continuing owner manager relations.

Marketing Management

• Marketing principles.
• Marketing activities.
• Advertising campaign strategy.
• Advertising methods.
• Promotional efforts.
• Personal selling activities.
• Economics of marketing.

Managing Leases

• Leasehold estates.
• Types of leases.
• Essential provisions of a valid lease.
• Additional common lease provisions.
• Sources of leases.

Managing Lease Negotiations

• Qualifying a tenant.
• Negotiating the terms.
• Signing the agreement.

Managing Tenant Relations

• Establishing a sound landlord tenant relationship.
• Lease renewals.
• Rental increases.
• Rent collection.
• Terminating the tenancy.
• Security deposits.

Managing Maintenance and Construction

• Basic maintenance procedures.
• The Property Manager and the resident manager.
• On site maintenance staff.
• Contract services.
• Contracting for new construction.
• Preventive maintenance and maintenance inspections.
• Setting up a cost efficient maintenance program.
• Energy management.
• Life cycle costing.
• Building conversions.
• Complying with the Americans with Disabilities Act.

Managing Reports and Insurance

• Operating reports.
• Tax records.
• Determining profitability.
• Risk management and insurance.
• Types of insurance.

Managing the Office and Computers

• Establishing the management office.
• Electronic technology and property management.
• Staffing the management office.
• Determining management expenses.
• Calculating the management fee.

Managing Residential Property

• Types of residential property.
• Residential market analysis.
• Marketing apartment space.
• Apartment leases and tenant relations.
• Maintaining the apartment building.
• Apartment operating reports.
• The apartment building staff.

Managing Cooperative, Condominium and Subsidized Property

• Cooperatives, condominiums and PUDs.
• Cooperative ownership.
• Condominium ownership.
• Operating budgets and reports.
• Management fees.
• Leasing cooperative and condominium units.
• Managing subsidized housing.

Managing Office Property

• The intelligent building.
• Market analyses.
• Property analysis.
• Marketing office space.
• Negotiations and the lease.
• Maintenance and staffing of office buildings.
• Security and life safety.
• Management administration and accounting.

Managing Retail Property

• Classification of centers.
• Marketing retail property.
• Leasing retail property.
• Security and life safety of retail property.
• Administrative responsibilities.

Managing Industrial Property

• Nature of industrial real estate.
• The industrial real estate market.
• Marketing industrial space.
• Maintenance of industrial property.
• Security of industrial property.

Managing Life Safety and Environmental Issues

• Managing life safety and security.
• Emergency equipment and technology.
• Role of personnel in life safety.
• Property Management procedures.
• Criminal activity issues.
• Managing environmental issues.
• Managing hazard control.